Refund policy
Shipping/Receipt/Return of Goods
The goods will be delivered to the address specified in the order. Our deliveries are made ex-warehouse. Laboratoires Dujardin-Salleron reserves the right to select the shipping method, unless otherwise expressly requested by the Customer and accepted by the Sales Department, subject to feasibility. Equipment and supplies are transported at the buyer’s risk, even when shipped carriage paid. The recipient is responsible for:
- Checking the condition and quantity of the goods upon receipt and, where necessary, opening the packages in the presence of the delivery driver;
- In the event of damage or missing items, recording reservations on the delivery receipt and specifying their nature as accurately as possible;
- Notifying the carrier of any damage or missing items by registered letter with acknowledgment of receipt within three days of receiving the goods, in accordance with Article 105 of the French Commercial Code;
- Simultaneously notifying Laboratoires Dujardin-Salleron of any loss or damage within three days.
The buyer must check that the goods delivered correspond to those ordered. If the buyer does not submit any written observations within three days of the delivery date, the delivery will be deemed accepted. No returns will be accepted without the prior written approval of Laboratoires Dujardin-Salleron, which will specify the applicable return arrangements where appropriate. Laboratoires Dujardin-Salleron reserves the right to send back, at the sender’s expense, any goods received without such approval.
Order Cancellation
Unless expressly agreed otherwise by Laboratoires Dujardin-Salleron, orders placed by the Customer are firm and final. Where equipment has been delivered and installed, any order cancellation requires the prior approval of Laboratoires Dujardin-Salleron. In such cases, the equipment will be inspected by our technical department. Any costs required to restore the equipment to its original condition will be assessed, and an invoice will be issued covering the inspection costs, the various costs associated with installing the equipment and providing training, the cost of restoring the equipment, any depreciation in its value, and the cost of returning it to our premises.
Online Orders: Right of Withdrawal
In accordance with Article L. 121-21 of the French Consumer Code, the Customer has 14 calendar days from the receipt or collection of the products to withdraw from the purchase and return them to Laboratoires Dujardin-Salleron for an exchange or refund. To exercise this right, please contact our Sales Department by telephone at +33 (0)2 47 25 58 25 or by email at info@dujardin-salleron.com.
Damage and Other Issues
Please inspect your order upon receipt and contact us immediately if an item is defective or damaged, or if you have received the wrong item, so that we can assess the issue and resolve it.
Instrument Warranty
New instruments are covered by a 12-month warranty from the date of delivery, unless special terms were agreed upon when the order was placed. This warranty covers manufacturing and operating defects identified during this period, provided that the instruments are used for their intended purpose and, where applicable, with the reagents and consumables specified by Laboratoires Dujardin-Salleron.
Any use that does not comply with normal operating conditions—including the use of products and consumables not supplied by Laboratoires Dujardin-Salleron—may void this warranty. The warranty may also be voided by improper maintenance or misuse by the buyer, or by any modifications carried out without our prior written approval. Any work performed on the instruments by third parties during the warranty period will automatically void the warranty.
This warranty is expressly limited to the free provision of replacement parts or the repair of the instrument at our workshops, provided that it is returned carriage paid. Parts subject to normal wear and tear, such as glassware, lamps, heating elements, fuses, tubing, and consumables, are excluded from the warranty.
Before returning any equipment, all after-sales service requests must be submitted to the Laboratoires Dujardin-Salleron Sales Department by telephone at +33 (0)2 47 25 58 25 or by email at info@dujardin-salleron.com.
Warranty for Reagents and Consumables
The Laboratoires Dujardin-Salleron warranty for reagents and consumables is limited to the free replacement of items proven to be defective or unusable due to a material or manufacturing defect.
Laboratoires Dujardin-Salleron accepts no liability for damage resulting from storage conditions, improper handling, or inappropriate use of reagents or consumables, particularly any use that does not comply with the recommendations set out in the operating instructions for the instruments and reagents.
